Privacy Policy
Privacy Policy
At hicreations (referred to as "we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, store, use, process, and disclose your personal data when you interact with our products and services (hereafter referred to as "Services"). By using our Services, you consent to the collection and use of your information in accordance with this Policy, and agree to be bound by its terms. Please read this Privacy Policy in conjunction with our Terms and Conditions.
Data We Collect
We collect various types of personal data, including but not limited to:
Identity and Profile Data: First and last name, username, password, purchase history, and feedback.
Contact Data: Email address, phone number, billing and delivery addresses.
Transaction Data: Details of Services availed, payment details provided by partner payment aggregators, UPI details, and VPA.
Technical Data: IP address, browser type, device information, location data, and platform usage details.
Usage Data: Platform activity, user interactions, page views, and time spent on the platform.
Marketing and Communications Data: Preferences for receiving marketing materials and communication preferences.
We also collect and use aggregated data for statistical purposes, which does not directly reveal your identity unless combined with your personal data.
How We Collect Data
We collect your personal data through the following methods:
Direct Interactions: When you create an account, make a purchase, enter a promotion, respond to surveys, or contact us for support.
Automated Technologies: Through cookies and similar technologies, we automatically gather technical and usage data when you visit our platform.
Third-Party Sources: Personal data may also be collected from third parties, such as service partners, who assist in delivering our Services.
How We Use Your Data
We will only use your personal data when the law allows. Common reasons for using your data include:
Registering your account and verifying your identity.
Providing our Services and processing transactions.
Personalizing your user experience and improving our platform.
Sending updates, promotions, and notifications about Services.
Complying with legal obligations and responding to court orders.
Protecting our business through data analysis, troubleshooting, and enforcing our Terms.
We may also contact you via email or phone to ensure you are informed about our Services.
Data Sharing
We may share your personal data with trusted partners, including payment processors, service providers, and legal consultants, to deliver our Services. In some instances, your data may be shared without consent when required by law, or for enforcing this Policy.
International Data Transfers
Your personal data may be transferred to and stored outside of India if required to provide our Services. By submitting your data to us, you consent to such transfers, in compliance with applicable laws.
Third-Party Services
Our platform may include links to third-party services. These services have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing your personal data.
Cookies
Cookies are small data files that allow us to understand your preferences and improve your experience on our platform. We use cookies to remember preferences, track advertisements, and gather aggregate site traffic data. You can control cookie settings through your browser.
Data Security
We implement industry-standard security measures to protect your personal data. However, the security of your data also depends on you maintaining the confidentiality of your password. If your password is compromised, please notify us immediately.
Data Retention
Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law.
User-Generated Content
By posting content on our platform (such as comments, feedback, or photos), you acknowledge that it may be publicly accessible. We are not responsible for the misuse of such information by third parties.
Business Transitions
In the event of a business transition, such as a merger or acquisition, your personal data may be transferred as part of the business assets.
Policy Changes
We regularly review and may amend this Privacy Policy. Any changes will be posted on this page, and where appropriate, notified via email. We encourage you to review this Policy periodically.
If you have any questions or concerns, feel free to contact us at contact@hicreations.in.
